Service Plans

What are AMC Banking Service Plans?

A service plan is the service subscription automatically linked with a specific AMC Banking product. AMC has been delivering banking software since 1994, and in recent years, we have found our products are more and more entangled with the services we deliver in connection with cloud hosted software (SaaS), in contrast to more traditional software. Essentially, AMC has formalized the specific services necessary for AMC to commit to for our customers to enjoy the benefits of our products’ capabilities.  

How is it linked?

– The AMC Banking Fundamentals is linked with Service Plan 0.

– The AMC Banking Plus is linked with Service Plan 1.

– The AMC Banking Enterprise is linked with Service Plan 2 or Service Plan 5.

SERVICE PLAN 0
AMC_Banking_Fundamentals_Logo
SERVICE PLAN 1
Plus_Logo
SERVICE PLAN 2
Enterprise_logo
To get prices on Service Plan 5, please contact us at info@amcbanking.com

Service commitments

Service commitments Service Plan 0 Service Plan 1 Service Plan 2 Service Plan 5
Normal support
Facilitation, updates, and monitoring of servers
Automated update of bank certificates
Host-to-host channels Limited
Fast-track service desk(azure)
Dedicated servers
Critical support Incidents
Off-hours consultancy
Improved up-time
Extended service desk 08-20 CES
Dedicated manager
Modifiable source code