What are AMC Banking Service Plans?
A service plan is the service subscription linked with a specific AMC Banking product. AMC has been delivering banking software since 1994, and in recent years, we have found our products are more and more entangled with the services we deliver in connection with cloud hosted software (SaaS), in contrast to more traditional software. Essentially, AMC has formalized the specific services necessary for AMC to commit to for our customers to enjoy the benefits of our products’ capabilities.
How is it linked?
– The AMC Banking Fundamentals is linked with Service Plan 0.
– The AMC Banking Plus is linked with Service Plan 1.
– The AMC Banking Enterprise is linked with Service Plan 2 or Service Plan 5.
SERVICE PLAN 0
SERVICE PLAN 1
SERVICE PLAN 2
|Service commitments||Service Plan 0||Service Plan 1||Service Plan 2||Service Plan 5|
|Facilitation, updates, and monitoring of servers|
|Automated update of bank certificates|
|Fast-track service desk(azure)|
|Critical support Incidents|
|Extended service desk 08-20 CES|
|Modifiable source code|