Table of Contents
Gaining access with a license: #
- Initial access: If your organization has registered any version of an AMC-Banking license on https://license.amcbanking.com/, the user that registered the license (license administrator) and (if any) extra added support users, will have access to the AMC Service Desk.
Identifying and using license administrator/support user credentials: #
- Determining your license administrator/support user: The license administrator is the individual registered during your organization’s sign-up on AMC’s registration page, and this person can add and delete extra support users from https://license.amcbanking.com/.
- Login Credentials: The license administrator or support users use their email for logging into the AMC Service Desk. Tickets and service requests can be created and managed using these credentials.
- Service Desk URL: Access the AMC Service Desk at https://servicedesk.amcbanking.com.
- Logging In: Click on the “Login” button located in the upper right corner of the page, and enter the license administrator’s/support user’s email and password.
- Forgotten Password:
- Navigate to https://servicedesk.amcbanking.com.
- Click on the “Login” button and select “Forgot password” below the password field to reset it.
Addressing issues with license administrator details: #
- Unknown license administrator:
- If the license administrator is unknown, contact AMC by calling +45 38 88 88 70 or sending an email to email@example.com to retrieve the information.
- license administrator No Longer with Organization:
- If the license administrator is no longer with your organization, a new one can be created by contacting AMC.
- Request a new license administrator by calling +45 38 88 88 70 or emailing firstname.lastname@example.org.
- Approval from an authorized subscriber within your organization will be required to create a new license administrator.
Troubleshooting Access Issues: #
- Persistent access issues:
- If attempts to access using the above steps are unsuccessful, contact AMC for further assistance.
- Call +45 38 88 88 70 or email email@example.com and inform the support team about your access issues.
- Rest assured, AMC support will provide assistance until access is successfully restored.