How to access and navigate the AMC Service Desk

Gaining access with a license: #

1. Initial access: If your organization has registered any version of an AMC-Banking license on https://license.amcbanking.com/, the user that registered the license (license administrator) and (if any) extra added support users, will have access to the AMC Service Desk.

Identifying and using license administrator/support user credentials: #

2. Determining your license administrator/support user: The license administrator is the individual registered during your organization’s sign-up on AMC’s registration page, and this person can add and delete extra support users from https://license.amcbanking.com/.
3. Login Credentials: The license administrator or support users use their email for logging into the AMC Service Desk. Tickets and service requests can be created and managed using these credentials.
   • Service Desk URL: Access the AMC Service Desk at https://servicedesk.amcbanking.com.
   • Logging In: Click on the “Login” button located in the upper right corner of the page, and enter the license administrator’s/support user’s email and password.
4. Forgotten Password:
   • Navigate to https://servicedesk.amcbanking.com.
   • Click on the “Login” button and select “Forgot password” below the password field to reset it.

Addressing issues with license administrator details: #

5. Unknown license administrator:
   • If the license administrator is unknown, contact AMC by calling +45 38 88 88 70 or sending an email to info@amcbanking.com to retrieve the information.
6. license administrator No Longer with Organization:
   • If the license administrator is no longer with your organization, a new one can be created by contacting AMC.
   • Request a new license administrator by calling +45 38 88 88 70 or emailing info@amcbanking.com.
   • Approval from an authorized subscriber within your organization will be required to create a new license administrator.

Troubleshooting Access Issues: #

7. Persistent access issues:
   • If attempts to access using the above steps are unsuccessful, contact AMC for further assistance.
   • Call +45 38 88 88 70 or email info@amcbanking.com and inform the support team about your access issues.
   • Rest assured, AMC support will provide assistance until access is successfully restored.